We’ve noticed lately an uptick in late cancellations or just plain no-shows for appointments.
Our business depends on being able to offer every available spot to our community, and receiving the income from filling those spots and providing treatments.
We simply cannot absorb the impact of people reserving a spot and then forgetting to come. Late cancelations also impact others being able to find available appointment times.
We understand things come up, but we have a policy in place that helps make it possible for us to be here providing affordable care in our community.
Please try to arrive on time, and call or use the online scheduler to let us know in advance if you know you aren’t going to be able to keep your appointment. And please respect our policy when you cancel with short notice or forget your appointment all together. Also… please don’t give our front desk staff a hard time; it’s not their job to waive fees, it’s their job to help keep things running smoothly and to help folks get screened, and checked-in for treatment.
Same day appointments are often available!
We have a 12 hour cancellation policy at PCA. If you cancel with less than 12 hours notice, or miss without notice, there is a $20 fee.
We always take emergencies into consideration and of course we cannot have anyone who is sick or has concerns about exposure to COVID-19 come in.
Help us continue to make affordable acupuncture a reality for our community by taking responsibility for your scheduled appointments! Thank you for your support of PCA.